"For me, myself, personally, it is absolutely critical to the good order, to the function of this department, that we have a well-staffed, a well-trained, a proactive Internal Affairs Bureau, and that's what we have" (Baker & McGinty 2010, p.2). This policy has not always proved to be popular, and many officers are still resistant to the idea of heavily policing the department internally, stating that it makes officers overly cautious on patrol that the NYPD will not 'back them up' in their decision-making. However, Kelly and others state that it was vital to give Internal Affairs "equal footing with the detective, patrol and personnel bureaus" to ensure that the police department upheld its ideals " (Baker & McGinty 2010, p.2). The relationship between Internal Affairs and other departments has often been fraught. There has been resistance to the notion of 'ratting out' an officer, regardless of the offense. But overall the efforts to self-monitor the NYPD have brought the agency greater respect and increased its sense of integrity and most officers today support the fact that Internal Affairs was given greater enforcement and investigative power within the organization in the 1970s.

Q3: Provide an example of a criminal justice agency in the midst of dysfunctional conflict

In contrast to functional conflicts, "dysfunctional conflict hinders group performance…Conflict that may facilitate the goals of one group may debilitate another group" (Conflict resolution, 2003, M&A Capital Solutions). This can be seen with the current 'turf war' at the Department of Homeland Security (DHS) which "has delayed some investigations and threatens to undermine a host of enforcement actions" because of the conflict between the Inspector General (IG) office at DHS and the DHS's Customs and Border Protection (CBP) division and the Federal Bureau of Investigations (FBI) (Becker 2010, p.1).The assistant IG has ordered the CBP commissioner for internal affairs "to cease criminal investigations of any matter involving a DHS program or employee" and to "stop participating in task forces or sharing information with other agencies" like the FBI unless they are coordinated through IG, stating that...

The CBP is involved in joint investigations with the FBI, the Drug Enforcement Administration, and the Bureau of Alcohol, Tobacco, Firearms and Explosives. The cases involve allegations that border officials were involved in taking bribes from drug traffickers and conducted illegal retrievals of personal information using classified law enforcement databases. "Part of the debate is whether CBP internal affairs agents have the authority to seek and use wiretaps, search warrants and other tools. ICE and the inspector general's office have resisted CBP's efforts to have such authority because they fear it would encroach on their investigative turf" (Becker 2010, p.2). Individual prosecutors involved in these cases have expressed frustration with the fact that organizational disputes of authority have hampered their efforts to see justice done: "It's dangerous for different agencies to work [separately] on the same case. It's inefficient and wholly ineffective," said one, advocating a more collaborative model (Becker 2010, p.2).
References

Baker, Al & Jo Craven McGinty. (2010, March 28). NYPD confidential. The New York Times.

Retrieved October 7, 2010 at http://www.nytimes.com/2010/03/28/nyregion/28iab.html?pagewanted=all

Becker, Andrew. (2010, March 30). Homeland Security IG in conflict with agencies on corruption probe. The Washington Post. Retrieved October 7, 2010 at http://www.washingtonpost.com/wp-dyn/content/article/2010/03/29/AR2010032903207.html

Conflict resolution. (2003) M&A Capital Solutions. Retrieved October 7, 2010 at http://www.macapitalsolutions.com/information/conflict.asp

Robbins, Stephen P. (2009). Organizational behavior: Global and Southern African perspectives. Pearson South Africa.

Robbins, S.P., & Judge, T.A. (2011). Organizational behavior (14th ed.). Upper Saddle River,

NJ: Pearson Education, Inc.